HELP & GUIDES

SafeNurse,
step by step.

Practical guidance for professionals making visits and managers supporting them.

Professional guideManager guide
Important

SafeNurse is a safety-support tool, not an emergency service. It does not replace 112 or 999, your organisation’s risk assessment, supervision, lone-worker policy or emergency procedures. An alert is not guaranteed to be received, seen or acted on. GPS, networks, notification services, operating-system restrictions and battery status can affect operation. Contact 112 or 999 directly when immediate help is required and it is safe and possible to do so. In this preview, external SMS, messaging and telephone delivery are not active.

FOR PROFESSIONALS

Safer visits,
without the clutter.

Use this workflow from preparation through a safe return.

  1. 01

    Prepare

    Sign in, request access from the manager who supports you, and set a dedicated 4–8 digit safety PIN.

  2. 02

    Start a call

    Choose a safety check-in interval, add an Eircode or coordinates, and select Start call.

  3. 03

    Check in

    Select Check in during the visit to confirm you are safe and restart your countdown.

  4. 04

    Update location

    If you move, open Update location and save the new Eircode or coordinates.

  5. 05

    Request help

    Select Emergency alert, confirm the location or visit reference, and send the in-app escalation.

  6. 06

    Confirm safety

    Only after reaching a secure place, select I’m safe and authenticate with your safety PIN.

FOR MANAGERS

Respond clearly.
Follow through.

Consent comes first, and organisational procedures remain the real response path.

  1. 01

    Approve access

    Approve only professional relationships you are authorised to support. Access remains revocable.

  2. 02

    Monitor

    Active escalations show alerts shared after a relationship was approved.

  3. 03

    Respond

    Acknowledge the alert in SafeNurse, then follow your organisation’s real contact and escalation procedure.

  4. 04

    Resolve

    The professional confirms safety using their PIN. Review the resolution time and optional note.

TROUBLESHOOTING

Quick answers

Location unavailable

Enable location permission or enter an Eircode or coordinates manually.

Manager cannot see an alert

Confirm access was approved before the alert was raised. Alerts are not shared retrospectively.

Guide update unavailable

The app keeps a bundled offline guide. Try Check for guide updates again when connected.

Immediate danger

Use the appropriate emergency channel and follow organisational procedures directly.